AIM:

Establish the criteria for the collection, storage, use, circulation and deletion of personal data processed by IMO Partners S.A.S.

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SCOPE:

This policy applies to all personal information registered in the databases of IMO Partners S.A.S., who acts as the person responsible for the processing of personal data.

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OBLIGATIONS:

This policy is mandatory and strict compliance for IMO Partners S.A.S.

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RESPONSIBLE FOR THE TREATMENT:

IMO Partners S.A.S. legally constituted commercial company, identified with NIT 901323730-3, with main address at Carrera 25 No. 49-48 Office 602 of the city of Manizales, Caldas, Republic of Colombia, telephone (57) 314 340 35 93 and website www.imopartners.com.co.

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TREATMENT AND PURPOSE:

The treatment that IMO Partners S.A.S. will carry out. with personal information will be the following:

• Provide the services offered by IMO Partners S.A.S. and accepted in the signed contract.

 

• Contact the Owner via email to send statements, account statements or invoices in relation to the obligations derived from the contract entered into between the parties.

 

• Carry out the pertinent steps for the development of the Company's corporate purpose in what has to do with compliance with the purpose of the contract entered into with the Owner of the information.

 

• Contact the Owner through telephone means to carry out studies and/or confirm personal data necessary for the execution of a contractual relationship.

 

• Contact the Owner through electronic means – SMS or chat to send news related to loyalty campaigns or service improvements.

• Comply with the obligations contracted by IMO Partners S.A.S. with the owner of the information, in relation to the payment of salaries, social benefits and other remuneration established in the employment contract or as provided by law.

 

• Offer corporate wellness programs and plan business activities for the owner and their beneficiaries (children, spouse, permanent partner).

 

• Carry out satisfaction surveys regarding the goods and services offered by IMO Partners S.A.S.

 

• Make invitations to events and offer new products and services.

 

RIGHTS OF THE OWNERS:

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As the owner of your personal data, you have the right to:

• Access free of charge to the data provided that has been processed.

• Know, update and rectify your information regarding partial, inaccurate, incomplete, fragmented, misleading data, or those whose processing is prohibited or has not been authorized.

• Request proof of the authorization granted.

• Submit complaints to the Superintendency of Industry and Commerce (SIC) for violations of the provisions of current regulations.

• Revoke the authorization and/or request the deletion of the data, provided that there is no legal or contractual duty that prevents deletion.

• Refrain from answering questions about sensitive data. Responses that relate to sensitive data or data of children and adolescents will be optional.

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ATTENTION TO PETITIONS, CONSULTATIONS AND CLAIMS

The process for handling queries and complaints is the agency that is in charge of processing the requests of the holders to make their rights effective. These rights can be exercised through the channels or means provided by IMO Partners S.A.S. For customer service, the email info@imopartners.com.co and the customer service offices nationwide, whose information can be consulted at www.imopartners.com, available Monday to Friday from 8:00 a.m. to 5:00 p.m. to 6:00 p.m.

 

PROCEDURE FOR THE EXERCISE OF THE RIGHT OF HABEAS DATA

In compliance with the regulations on the protection of personal data, IMO Partners S.A.S. presents the procedure and minimum requirements for the exercise of your rights.

 For the filing and attention of your request, we ask you to provide the following information:

 

• Full name and surname

• Contact information (Physical and/or electronic address and contact telephone numbers)

• Means to receive a response to your request

• Reason(s)/fact(s) that give rise to the claim with a brief description of the right you wish to exercise (know, update, rectify, request proof of the authorization granted, revoke it, delete, access the information)

• Signature (if applicable) and identification number

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The maximum term provided by law to resolve your claim is fifteen (15) business days, counted from the day following the date of receipt. When it is not possible to address the claim within said term, IMO Partners S.A.S. will inform the interested party of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term. Once the terms indicated by Law 1581 of 2012 and the other rules that regulate or complement it have been met, the Owner who is denied, totally or partially, the exercise of the rights of access, updating, rectification, deletion and revocation, may bring your case to the attention of the Superintendency of Industry and Commerce (SIC) – Delegation for the Protection of Personal Data.

 

VALIDITY:

 This Policy for the Processing of Personal Data applies as of August 4,  2021. The databases in which personal data will be recorded will have a validity equal to the time in which the information is maintained and used for the purposes described in this policy. Once that purpose(s) is fulfilled and as long as there is no legal or contractual duty to retain your information, your data will be deleted from our databases.